03/01/2024

Welcome to Lubtrends Gift Shop (“we,” “us,” or “our”). This Refund and Return Policy outlines the terms and conditions for returning products purchased on our website [www.lubtrends.com] (the “Site”). By making a purchase, you agree to the terms outlined in this policy.

1. Returns and Refunds:

a. Eligibility:

To be eligible for a return and refund, the item must be unused, in the same condition as received, and in the original packaging.
b. Request for Return:

You must initiate a return within 7 days of receiving your order. To request a return, please contact our customer service at [lubtrends@gmail.com] with your order number and details of the item you wish to return.

2. Non-Returnable Items:

a. Certain items are non-returnable, including:

Personalized or customized items.
Perishable goods, such as food or flowers.
Downloadable products.

3. Refund Process:

a. Refund Method:

Refunds will be processed using the original payment method. If the original payment method is unavailable, a store credit will be issued.
b. Processing Time:

Refunds will be processed within 10[TEN] business days of receiving the returned item.

4. Return Shipping:

a. Return Shipping Costs:

Customers are responsible for the cost of return shipping unless the return is due to an error on our part or a defective item.
b. Return Address:

The return address will be provided by our customer service team upon request. Do not return items to the address on the original package.

5. Exchanges:

a. We do not currently offer direct exchanges. If you wish to exchange an item, please follow the return process, and a new order can be placed for the desired item.

6. Damaged or Defective Items:

a. If you receive a damaged or defective item, please contact our customer service at [lubtrends@gmail.com] within 10[TEN] days of receiving the order. Provide detailed information and, if possible, include photos of the damaged or defective item.

7. Cancellation Policy:

a. Orders can be canceled within 10 hours of purchase. After this period, orders are processed, and cancellation may not be possible.

8. Contact Us:

a. If you have questions, concerns, or requests regarding our Refund and Return Policy, please contact us at [lubtrends@gmail.com].

Thank you for shopping with Lubtrends Gift Shop. Your satisfaction is important to us.